We hope that you love your purchase from Felicita Vibe®. If for any reason you are not completely satisfied with your purchase we accept returns within 7 days of the original purchase. To make a return, please email firstname.lastname@example.org with your name, order number, the item/s requested to be returned and the reason for the return.
Merchandise must be unworn, unwashed and in its original condition with all tags attached. Items that do not meet these criteria or are non-returnable will be denied.
We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received.
Ship the return package to:
Be sure to include the packing slip/invoice in your package.
We cannot accept C.O.D deliveries
Once we have received your package, you will be notified via email at the email address listed on your account when the order was placed. Refund will be submitted in the form of original payment within 5 business days of receiving the goods back in our warehouse. Customer is responsible for all shipping costs and will be deducted from the refund, Felicita Vibe is not responsible for any shipping charges that may occur from a return. Please allow 10-14 business days for your refund to be processed with your financial institution.
Sale items are final and cannot be returned or refunded.
We do not offer exchanges at this time because many of our items are unique and limited editions so if you need a different size we recommend you purchase the size needed as soon as possible to be sure you get the correct size before they have sold through and return the item you previously purchased for a refund.
If you do not see an answer to your question above, please send us an email at email@example.com. We’d love to hear from you!