Orders are processed within 2-3 business days Monday thru Friday. We offer free shipping on all domestic orders via First Class mail - depending on your location the postal service says this is a 1 - 6 day expected delivery, holidays may vary.
A tracking number will be sent to you once your order has shipped.
Our shipping department emails each customer when their package leaves our warehouse. It is very important to make sure you type in the correct email address on your order so that our shipping notice and tracking information does reach you.
Due to the high number of thefts once packages are delivered, if you feel your area is not secure, please request signature required.
WHAT IF MY PACKAGE IS LOST?
If your package is lost by the post office in transit and the anticipated delivery time has passed, once confirmed with the post office we will file a claim on your behalf and reship your package without further delay.
If the U.S. Postal Service reports that they have delivered your package but you have not received it, check with your family, friends and neighbors to see if someone has picked it up for you. If not, you will want to check with your postal person or contact your local post office with your tracking number. Many times your postal carrier has put the package by a door you don't normally use or possibly at a neighbors house. Occasionally they may also hold the package at your local post office for you to pick up. This is not information we have access to....you will need to speak to them personally. Additionally if you still have not received the package after contacting your post office, you should file a claim with the U. S. Post Office for reimbursement direct to you. After the post office reimburses you, you can then re-order if you wish.